Shipping Policy – PlayFunz

Last Updated: June 2026

At PlayFunz, we proudly offer a wide range of toys and products sourced from trusted international suppliers. This allows us to bring unique and affordable products to customers around the world.

Order Processing

Orders are typically processed within 1–5 business days after payment has been received.

Once your order has been processed, it will be prepared for shipment and tracking details will be provided where available.

Shipping Locations

PlayFunz ships worldwide.

We deliver to Australia, New Zealand, the United States, Canada, the United Kingdom, Europe, and many other international destinations.

If your country is not available at checkout, please contact our support team.

Delivery Timeframes

As many of our products are shipped directly from our international suppliers, delivery times may be longer than standard domestic shipping.

Estimated delivery times:

• Australia: 3–21 business days

• New Zealand: 3–21 business days

• United States & Canada: 2–25 business days

• United Kingdom & Europe: 3–25 business days

• Rest of World: 7–30 business days

Delivery times are estimates only and may vary due to customs processing, local postal services, weather events, and peak seasonal demand.

Tracking Information

Where available, tracking information will be emailed once your order has been dispatched.

Please allow a few days for tracking updates to appear after receiving your tracking number.

Customs, Duties & Taxes

International customers may be required to pay customs duties, import taxes, or handling fees imposed by their country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

PlayFunz is not responsible for customs delays or additional charges imposed by local authorities.

Multiple Shipments

Items ordered together may occasionally arrive separately as products may be shipped from different warehouses or suppliers.

There are no additional shipping charges for split shipments.

Delayed Deliveries

While most orders arrive within the estimated timeframe, occasional delays can occur due to customs inspections, airline disruptions, carrier delays, or high shipping volumes.

We appreciate your patience and will assist with tracking enquiries where possible.

Incorrect Shipping Information

Customers are responsible for ensuring shipping details are entered correctly at checkout.

PlayFunz cannot be held responsible for lost or delayed parcels resulting from incorrect address information provided by the customer.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

Our team will review the claim and work towards an appropriate resolution.

Contact Us

For any shipping enquiries, please contact us:

PlayFunz
Website: playfunz.com
Email: customercare@playfunz.com

Thank you for shopping with PlayFunz. We appreciate your support and look forward to bringing fun and excitement to your doorstep.